Shipping & Returns

Shipping 

We ship to most of the world including Europe but do not collect taxes for you, this means you may have additional charges and taxes to pay for customs prior to goods arriving with you (some Country exclusions are applicable, please email hello@phytonectars.com for more info). Standard Shipping is via Royal Mail Tracked 48.  Please note; we do not dispatch at weekends. If it’s an emergency we may be able to offer same day delivery to London. Please drop us a line at hello@phytonectars.com and we’ll do everything we can to help.

We have worldwide shipping options; 

  • Orders under £20 - UK Standard Delivery (3-5 working days) £3.95 
  • Orders under £20 - UK Express Delivery (1-2 business days) £4.95
  • Orders over £20 - UK Standard Delivery (3-5 working days) FREE 
  • Orders over £20 - UK Express Delivery  (1-2 business days) £2.95
  • Optional DPD Dispatch. £6.95 and sent for next working day delivery as long as order is received by noon (we do not ship out over weekends, orders placed at weekends will be shipped on the next working day, generally a Monday unless its a national holiday)
  • Europe Tracked - £15.95
  • North America - £19.95
  • Worldwide - please contact hello@phytonectars.com

You will have the opportunity to select your preferred delivery method as you proceed through checkout, and will be able to check the total order value (including postage & packaging costs) before you complete the transaction.

Customs, Duties & Taxes For Overseas Orders

Phyto Nectars ships your package DUP within the EU (duties and taxes unpaid) for all orders. This is governed by EU laws, and cannot predict what your particular charges may be.

When ordering from Phyto Nectars , you're responsible for assuring the product can be lawfully imported to the destination.

The recipient is the importer of record and must comply with all laws and regulations of the destination. Orders shipped outside of the United Kingdom and EU may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; Phyto Nectars has no control over these charges, unfortunately nor can Phyto Nectars predict what they may be.

BREXIT has changed many rules into the EU, and now customers pay the taxes as they arrive into your Country. This I am afraid is beyond our control and is a legal requirement.

These customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. Please note local customs charges may be required for payment by the customer on orders outside the UK. www.Phytonectars.com do not take responsibility for local customs charges.

Refund Policy

If for any reason you’re dissatisfied with your purchase, we will gladly offer a refund on all products returned to us within fourteen days of your receipt, provided they are returned in their original packaging, in an unopened and unused condition. We may request photos of the product prior to sending it back to us. This way we all have a record of what is being returned. If the product has been removed from the packaging, we will determine this as "opened". Please understand, no one wants to buy a supplement product that someone else has already opened. Personal hygiene and our customers protection is paramount to us. So we will only refund on products that are truly as new and untampered with.

Please be aware that due to EU hygiene regulations we cannot offer a refund, replacement or exchange on items returned in non-saleable condition.

Returns process;

  1. Please email hello@phytonectars.com with your order number and details of which product/s you would like to return.
  2. Customer Services will send you an RMA form.
  3. Please complete the RMA form, and return with the products to the address below.  Please ensure that you get proof of postage.

Phyto Nectars,

Returns, Unit 11, Carlton Place,

Saffron Waldon, CB11 3AU
United Kingdom

We will refund your product as quickly as possible by sending the money back to your original payment method. If your card has expired in the meantime you need to email us at hello@phytonectars.com to arrange it.

International Returns Policy

All customers must provide us with the item’s picture they want to return to confirm the sellable condition of the products. Only after that customer service will be able to send to the customer return authorisation number. Please note that any overseas return, may be subject to taxes etc, and we cannot refund these as these are not our charges that we can refund.